FAQ's
Answers to common questions about our training.
What browser settings do I need to use these lessons?
The training needs to place 'cookies' on your machine to operate successfully. Locate
your security settings (In Internet Explorer, select Internet Options under the
Tools menu, then click on the Security tab) and adjust these before trying to access
the training. A medium or moderate setting should be fine. If you are using an older
browser you must agree to accept 'cookies'.
You may need to close and relaunch your browser for the new settings to work.
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Why can't I proceed past page one of each lesson?
You must be logged in to access the full lesson. Register to access by clicking
the 'Sign up' link.
If you have already signed up and logged in, the problem may be that the security
settings on your computer are set too high. See the instructions above for setting
the correct security level.
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I can't log in
You must be registered to access the lessons. If you are registered and cannot log
in, try changing your security settings as described above.
If you are still having trouble after changing these settings, try adjusting the
privacy settings. (Privacy tab)
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Some of my answers are not being saved
Try changing your security settings as described above.
This can also occur if you leave the page inactive for a long period of time. Answers are saved each time you click the next or back buttons.
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I've forgotten my login details, what should I do?
Your user name is your email address. Click on the login link then select 'forgotten
your password'. Enter your email address and your password will be automatically
emailed to you. If there's still a problem, please email
support@tsbc.com.
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How long will the training take?
Our training is designed to give you at least an hour's worth of work. While working
through the training may take you less than this, there are a number of downloads,
templates, and things to action in your business which should take around an hour.
Remember you can come back to the training at any stage over the course of your
subscription.
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I've changed my email address, what should I do?
Login (using your old email address) for the time being and email your new address
to support@tsbc.com. We'll notify when your
username has been amended.
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Do I need any special software to run your online training?
Probably not. You will need a reasonably recent browser (Internet Explorer 5 or
higher), and you'll need to have Adobe Flash player 5 or higher installed on your
machine - chances are you already have this. Go here: www.adobe.com/shockwave to test if you have it installed
on your machine. To download the latest version of Flash Player go to: get.adobe.com/flashplayer.
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What if my computer crashes, or I lose my internet connection?
All information you enter into any templates or boxes while you are online, gets
saved each time you move to another page. So if your computer crashes then just
start up again, login and you will be back to where you were working just before
the crash.
If you have any technical problems, email the Help desk
support@tsbc.com
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Do I need broadband to access these workshops?
No. We have developed these online workshops to be accessible from a normal modem
(a 56k connection will be fine). Our workshops are not media rich on purpose (no
talking heads or video streaming), so you get the information that you want quickly
– without any media gimmicks.
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I have old software and cannot open the templates. What should I do?
Our templates will work on Office 98 and later. If you do not have Office 98 or
later then maybe it is time to upgrade.
You can also use free software such as OpenOffice.org (www.openoffice.org) to open and edit the templates.